Minarti, S N., & Segoro, W.(2014). The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia. Procedia - Social and Behavioral Sciences, 143, 1015-1019. doi:10.1016/j.sbspro.2014.07.546
MLA ZitierstilMinarti, Sri Ningsih, and Waseso Segoro. "The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand On Customer Loyalty – The Survey On Student As Im3 Users in Depok, Indonesia". Procedia - Social and Behavioral Sciences, 143 ( 2014 ): 1015-1019.
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